We are being swamped with calls and queries about the NHS App. Please note this is a Third Party app and not OUR app. If you have a query about your NHS app, please drop us an email to email@example.com - please DO NOT call us or come to main Reception asking us to do it for you.
We can reset your details and send you them via a text. You will receive a text saying "Your passphrase for using approved apps is........" and then you'll get another text saying "your account ID for using approved apps is .......". The PASSPHRASE is the LINKAGE KEY. The Practice code is J83045 and the Account ID is a long number (about 9 digits).
Please then leave it for up to 24 hours to relink - it's the NHS, so you need to be patient 😉
Covid Booster Vaccination Programme Update 13th October 2021
All those patients eligible for a booster vaccination (180 days after your second dose) will start to receive texts from NHS England (letters if no mobile) advising that you are eligible to book an appointment for your Covid ‘Booster’ Vaccination. Patients can either go on the National Booking Service or wait for us to invite them. We are just arranging staffing and scheduling our Clinics whilst awaiting confirmation of vaccine delivery dates. Once this is all confirmed, we will start inviting those eligible patients for their Booster vaccination. Please wait to hear from us and wherever possible use the booking link on our text to make your appointment.
Polite request! Please do not phone the Surgery to book a Covid Booster Vaccination if you have been contacted by NHS England. Those texts and emails are for you to book your own Booster Vaccination through the National Booking System (for example at Steam or Bath Racecourse).
When you become due for your Booster Vaccination (six months after your second vaccination), depending on our Vaccine Delivery Dates, you will receive a text direct from us with a booking link.
Flu Clinics Update 20th September
We have now received notification that our first delivery of Flu Vaccines will arrive later this week 🙌 🙌 These vaccines are only suitable for those patients aged 65 and over. Additional appointment capacity has been made available and we will be sending texts with a booking link to those patients who were all cancelled last week. As yet, we are still awaiting confirmation of a delivery date for those eligible patients identified in an ‘At Risk’ group aged under 65. We will of course keep you updated. Many thanks for your continued patience and support.
GP Survey 2021
We are SUPER proud to see that we have ranked 13th (clearly lucky for some!) out of 6,658 Surgeries in England. We will never be complacent about these kind of results though, as we continually strive to offer the best service possible to our patients. We are so chuffed to read these results :-)
National Blood Bottle Shortage
There is a National shortage of blood bottles within the UK until further notice. This means all UK GP Practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use. This means currently we are taking appointments for CLINICALLY URGENT blood tests only.
We have been given National guidance on how to manage this shortage and as a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests. If you already have a routine or non-urgent blood test booked in, the admin staff will be in touch shortly to cancel your appointment. This will be done via phone or by text message.
Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.
Please do not call us or contact us with regards to booking in any ROUTINE or NON-URGENT blood tests. Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.
These changes are likely to be in place for at least 3 weeks. We will continue to update you via our website and Facebook page as to any changes to the National situation.
To all of our Patients - announcement 16th August 2021
We are very aware that as of today, the rules around isolating have changed. We still need to protect our staff and vulnerable patients from potentially being exposed to Covid - without our staff, we cannot operate. We are respectfully asking ALL PATIENTS to continue helping us in this effort and NOT to come to either Surgery if you are experiencing any Covid symptoms or are in contact with someone who is Covid positive. We really, really, really need all our staff to be well so that we can continue to offer appointments to you all, answer the phones and dispense your medication so please. Many thanks for your continued support.
Please note - if you are eligible for a Covid Vaccination, please book your appointment through the National Booking System.
As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind. These changes should get better over time, some may take longer than others, but there are things you can do to help. Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery. Your Covid Recovery
When to Isolate and what to do?
Please have a read of the below link if you've been asked to self-isolate or if you feel you need to self-isolate for any reason. Our Receptionists will have no other information than this Government link.
When to self-isolate and what to do
Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning. You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13. NHS Digital will never sell your data. There are strict rules about how NHS can use your data. It's only shared securely and safely. Shared data helps the NHS. It has been used to find the first treatment for coronavirus and for vaccine research.
If you're happy with your confidential patient information being used for research and planning you do not need to do anything. Any choice you make will not impact your individual care.
We are thrilled to announce we have been rated as Outstanding for the second time. Please see the report below by following the link:
As a Practice, we would encourage any patient who is concerned about their memory to consult their Doctor in the usual way for assessment.
The Doctors will automatically test patients who are at risk of memory decline as part of good medical care. As a Practice, we do not intend to call patients in specifically for a memory assessment alone.
If you have concerns about your (or a relative's) memory, please do not hesitate to discuss it with your Doctor at a routine appointment.
Transport to the Surgery - please remember we utilise the Ramsbury Community Bus (suspended currently through Covid) on a Tuesday and Thursday morning for transporting our patients to and from the Surgery (from designated pickup points). This new minibus has a disabled access ramp and provides a service for any patient without transport. Please ask our Receptionists for further information if you feel this service would be beneficial to your or your family.