You may have seen the recent media coverage around the shortages of certain medication. When ordering your repeat medication, please be aware that we are having difficulties in obtaining some medications. Availability changes on a daily basis but we will always try our best to secure your medication. This is a National issue affecting all Pharmaceutical outlets. Your patience and cooperation is very much appreciated.
Ordering your medication online - did you know there is an App to order your repeats on your mobile phone or tablet - just search for "SystmOnline".
Currently due to fluctuating Covid and workload pressures, your prescription may take up to seven working days (EXCLUDING WEEKENDS AND BANK HOLIDAYS). Phone requests cannot be taken. Controlled Drugs cannot be dispensed on Saturdays.
ONCE YOU TAKE YOUR MEDICATION HOME, IT CAN'T BE REUSED AND WILL HAVE TO BE INCINERATED, EVEN IF IT'S UNOPENED.
Your doctor may agree that your prescription should be repeated without a further consultation, in which case you will have been given a repeat request slip. Items not printed on the slip can only be repeated if authorised by a doctor and may not be available as promptly.
When you require more medication, please go online and order your normal repeat medication. If for any reason you cannot use our Online System, please place your repeat slip into the Repeat Medication box at either Surgery, having ticked the appropriate box, by one of the following methods.
- Please note telephone requests cannot be accepted.
Both surgeries have fully equipped dispensaries and our dispensing staff are available to help you with any queries concerning your prescription or medication.
PLEASE NOTE THERE IS NO DISPENSER AT OUR BRANCH SURGERY (WANBOROUGH) ON A SATURDAY MORNING.
Patients on repeat medication will be asked to see a Doctor, Pharmacist or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.